Joseph Ringel
IT Professional & Network Specialist
Professional Summary
Detail-oriented IT professional with experience in technical support, network administration, and system maintenance. Adept at troubleshooting hardware, software, and network issues for individual and business clients. Skilled in Windows operating systems, Active Directory, and IT service management tools.
Core Skills
Projects
The following projects were completed as home labs to expand my hands-on experience with Azure and Active Directory technologies.
Azure Cloud Infrastructure Deployment
- Designed and deployed secure Azure Virtual Networks.
- Configured Azure Active Directory for identity and access management.
- Automated VM provisioning and resource scaling using Azure Resource Manager templates.
- Implemented Azure Backup and Security Center for compliance and data protection.
Active Directory Migration & Management
- Led migration of on-premises Active Directory to hybrid Azure AD environment.
- Managed user/group policies, OU structure, and GPOs.
- Enhanced security with MFA, conditional access, and regular audit reviews.
Professional Experience
IT Specialist - A Geek-To-Go
Charleston, SC | January 2025 - Present
- Provide remote and onsite technical support for individual and small business clients
- Diagnose and resolve hardware, software, and network connectivity issues
- Install, configure, and maintain workstations, peripherals, and network devices
- Assist clients with system upgrades, security configurations, and IT best practices
Independent IT Contractor
Charleston, SC | December 2023 – Present
- Installed, configured, and maintained network equipment, computers, and peripherals
- Provided troubleshooting and technical support to resolve IT issues efficiently
- Assisted clients with system security enhancements and performance optimization
IT Support Specialist - Super Systems Inc.
Joint Base Charleston, SC | November 2022 – December 2023
- Provided technical support for over 90,000 end users
- Installed, maintained, and configured Windows operating systems
- Managed IT incident response and system issues
Helpdesk Operator Tier 2 - SPN Solutions Inc.
Naval Health Clinic Charleston, SC | May 2022 – November 2022
- Provided Tier 2 technical support for over 300 medical professionals
- Managed Active Directory accounts and security protocols
- Utilized ServiceNow for IT support request management
Education & Certifications
Bachelor of Science in Computer and Information Science
ECPI University, Greenville, SC | 2021 | GPA: 3.3
Associate of Applied Science in Computer Technology
Spartanburg Community College, Spartanburg, SC | 2018 | GPA: 3.0
Certifications
- CompTIA Security+ (SY0-601)
Contact Me
Feel free to reach out for any professional inquiries